“If I had known about a course like this years ago, I would not have looked any further for my business qualifications.”

Bernhard Kerscher, Head of Germany Sales Region
MAN Truck & Bus Germany GmBH

“The e3 method from BDS has enabled our staff to apply in the workplace what they’ve learned in the classroom. We now have qualified people in the right areas looking after our most important asset – our customers – and they’re doing this now in a far more profitable and sustainable way.”

Des Evans, CEO
MAN Truck & Bus UK Ltd

“The Diploma has contributed greatly to our employee personal development, enhancing understanding of our after sales business in key performance areas. Understanding key drivers and their impacts across our business has led to confidence in what we provide.”

Bill Lockerbie, Head of European Logistics Centre
Mercedes-Benz UK Ltd

“The Diploma has given me more confidence in marketing and a better understanding of the business as a whole… it helps to dig deeper to find new revenues. I am seeing an extra profit every month since introducing new plans even in the current business climate.
I keep the Diploma books in front of me every day, all day. So if I ever get a problem, I pick up the book… I used them only last week for working capital.”

Jon Thomson, After Sales Champion, W Scotland, UK

“Since the training, trade business has taken off and will probably even exceed the numbers I hoped for.
I found the information and wealth of experience really uplifting – to know that there are people out there with vast experience who are quite happy to share it and guide you. It makes you feel glad to be part of this business.”

Andrew Fox, Market Area Parts Manager, London, UK

“My Business Improvement Plan gave us the ability to back up our project plans – it’s particularly proven at the moment. We’ve used that, and it works!”

Phil Cooper, Senior Service Team Manager, UK

“I’ve gone through lots of training over the years but with the Diploma I’ve managed to pull everything together… and what’s been very nice is that I’ve been able to back up the fact that I am a professional with a professional qualification.”

Phil Murton, Service Manager, UK

“Since completing a Business Improvement Plan in the Diploma I have increased retail hours by 14% and now have the highest retention in the group, and in-house sales have gone through the roof… the Diploma really helped me with marketing.”

Paul Baxter, After Sales Manager, UK